How to Add a Contact Form in Shopify: A Step-by-Step Guide

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A contact form is an essential part of any website, allowing customers to get in touch with you quickly and easily. If you’re running an online store on Shopify, having a contact form can help improve customer support, answer inquiries, and build trust with your audience.

In this step-by-step guide, we’ll walk you through how to add a contact form in Shopify, even if you’re a beginner. By the end of this guide, you’ll have a fully functional contact form on your Shopify store.

Why You Need a Contact Form on Shopify

Before we dive into the technical steps, let’s understand why a contact form is important:

  • Customer Communication: Enables customers to ask questions about products or services.
  • Professionalism: A dedicated contact form gives your store a professional appearance.
  • Spam Protection: Forms reduce the chances of spam compared to displaying an email address openly.
  • Lead Generation: Collect customer inquiries, feedback, and potential leads for your business.

Now, let’s set up a contact form in Shopify.

Step 1: Understanding Shopify’s Built-in Contact Form

Shopify comes with a built-in contact form feature that is available by default in most themes. If your theme includes a “Contact” page template, adding a contact form is incredibly simple.

Check If Your Theme Has a Contact Form

  1. Go to Your Shopify Admin Panel: Log into your Shopify account.
  2. Click Online Store > Themes.
  3. Click Customize on your active theme.
  4. Check if your theme has a contact page by navigating to Pages.

If your theme has a contact form template, you can use it without additional apps or coding.

Step 2: Adding a Contact Form Using Shopify’s Built-in Template

Creating a New Contact Page

  1. Go to Shopify Admin > Online Store > Pages.
  2. Click Add Page.
  3. Enter a Page Title (e.g., “Contact Us”).
  4. Select the Contact template in the Template suffix dropdown.
  5. Click Save.

Customizing Your Contact Page

  • Add a brief message encouraging users to reach out.
  • Include details such as response time or FAQs.
  • Add store location, phone number, or email for additional support options.

Once saved, your contact form will be live on your Shopify store.

Step 3: Adding a Custom Contact Form (Without Apps)

If you want a more customized contact form, you can manually add a form by editing the Shopify theme code.

Adding a Custom Contact Form to a Page

  1. Go to Shopify Admin > Online Store > Themes.
  2. Click Actions > Edit Code.
  3. Under Templates, click “Add a new template” and choose “Page”.
  4. Name the template “contact-custom” and select “liquid” as the type.
  5. Paste the following contact form code:
{% comment %} Custom Contact Form {% endcomment %}
<div class="contact-form">
  <h2>Contact Us</h2>
  <form method="post" action="/contact#contact_form" id="contact_form">
    <label for="contact-name">Your Name</label>
    <input type="text" name="contact[name]" id="contact-name" required>
    
    <label for="contact-email">Your Email</label>
    <input type="email" name="contact[email]" id="contact-email" required>
    
    <label for="contact-message">Your Message</label>
    <textarea name="contact[body]" id="contact-message" required></textarea>
    
    <button type="submit">Send</button>
  </form>
</div>
  1. Click Save.

Assigning the Custom Contact Form to a Page

  1. Go back to Shopify Admin > Pages.
  2. Create a new page or edit an existing one.
  3. Select “contact-custom” as the template.
  4. Click Save and Preview the page.

Your custom contact form is now active on your store.

Step 4: Using Shopify Apps for Advanced Contact Forms

If you need additional features such as file uploads, dropdowns, or CAPTCHA protection, Shopify apps can help.

Popular Contact Form Apps

  • Form Builder by HulkApps
  • Contact Form by POWR
  • Easy Contact Form by Zotabox

How to Install a Contact Form App

  1. Go to Shopify App Store.
  2. Search for “Contact Form” and choose an app.
  3. Click “Add App” and install it.
  4. Follow the app’s setup instructions to create and customize your form.

Using an app can be an excellent solution for stores requiring more customization options without coding.

Step 5: Adding Contact Form to Footer or Sidebar

If you want to display the contact form on every page, you can add it to the footer or sidebar.

Adding a Contact Form to Footer

  1. Go to Shopify Admin > Online Store > Themes.
  2. Click Customize.
  3. Go to Footer section and add a new block (if available).
  4. Insert the contact form or a link to the contact page.
  5. Click Save.

Step 6: Testing Your Contact Form

Before publishing your site, always test your contact form to ensure it works correctly.

How to Test Your Contact Form

  • Fill out the form with sample data and submit it.
  • Check if the email notification is received in your inbox.
  • Verify if the formatting and required fields are working as expected.

Conclusion

Adding a contact form in Shopify is simple and highly beneficial for customer engagement. Whether you use the built-in form, a custom form, or a Shopify app, having a contact form ensures your customers can easily reach out with questions and concerns.

By following this guide, you can set up a contact form that suits your store’s needs, providing better communication and improving customer service. Happy selling!

If you found this guide helpful, consider sharing it with others who might benefit from it. Have any questions? Drop them in the comments below!

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